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Store Policies
SHIPPING
Orders usually ship in 24 hours. Most orders will be delivered by UPS in 3-5 business days. Smaller items may be shipped via USPS.
We can ship to most physical addresses in the US. Note that there are restrictions on some products.
Offers for free shipping are only valid in the contiguous states. Parcels shipped to Hawaii, Alaska, or outside the United States will not be eligible for free shipping promotions. We do not ship outside the USA without a written exception. [See "International sales"]
We ship through UPS and use Real Time quotes based on product weight, size, and your shipping location unless shipping info on page shows a fixed price. The weight of any item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
SADDLES are shipped at a FIXED PRICE of $75 inside the continental US. Call or email us for quotes to Alaska or Hawaii. We do not ship internationally unless agreed by prior arrangement.
Select small items will ship via USPS.
For questions about RUSH orders, please CONTACT US.
We may be able to rush ship for an additional charge. Please allow extra shipping time when placing an order during the busy holiday season.
INTERNATIONAL SALES
NOTICE: We are not an international company. At this time we are NOT shipping outside the continental USA. We do not do any international sales unless previously agreed in writing. Our system does not take non-USA credit cards.
RE: KNIVES - Important Product and Safety Information
You must be 18 years old to purchase this product. In ordering this product, you certify that you are at least 18 years old and satisfy your jurisdiction's legal requirements to purchase this product.
The sale or shipment of this product to residents of certain jurisdictions is prohibited. Check your local laws before ordering this product. Check your local laws for any other regulations.
PRIVACY POLICY
Horseman's Supply values our customers and respects your privacy at all times. We collect personally identifiable information about you during your check out process through our online shopping cart and payment gateway. We may also automatically receive general information that is contained in our server log files such as your IP address and cookie information. In an effort to improve your shopping experience and to communicate with you about our products, services, and promotions, we may use some information, such as your email address, to contact you at a later date. We do not share your personal or financial information with 3rd party companies. You may request deletion of your email address from our files by contacting us.
SADDLE TREE LIFETIME LIMITED WARRANTY
Warranty applies to authentic Fort Worth Saddle Co. saddles only. Trees are guaranteed for the life of the original owner. When a saddle is under warranty, we will replace a broken tree for any reason, no questions. Tree must be confirmed broken by our saddlemaker to warrant replacement
Limit to one free replacement. Subsequent broken trees will incur a replacement fee. Customer will be given a replacement timeframe when the saddle is surrendered for repair. Saddles must be presented in our store in order to be repaired. Out-of-area customers will be responsible for any shipping costs.
To submit a warranty claim, please contact us via phone or email us at contact@horsemansupply.com. Please include the word WARRANTY in the subject of the email.
LAYAWAY
We accept layaway payments on saddles when sold in the store.
We require a down payment for all layaways for 20% of the listed price of the saddle. After the initial down payment, payments may be made at the customers' discretion, in whatever amount the customer desires. However, a 6 month lapse in payment will result in cancellation of the layaway, regardless of how many payments have been made. In the event that a lapse occurs, we will make an attempt to contact the customer using the provided information before the cancellation occurs.
Saddles that are ON SALE at a promotional price are limited to a 6 month layaway, and must be paid out by that time. If not the layaway will be considered abandoned.
Cancellation of a layaway, either voluntarily or due to nonpayment, will incur a restocking fee for 20% of the amount paid. The remainder will be returned to the customer. Customers may choose store credit or a refund.
We do not charge interest on layaway.
Saddles put on layaway will be removed from the sale floor and the online store for the duration of the active layaway. In the event of a cancellation, saddles will be put up for sale.
DO YOU MAKE SADDLES TO ORDER?
No. Horseman's Supply made a business decision that in order to be able to maintain both our easy return policy and our favorable pricing… build-to-order does not fit our business model. We have hundreds of our Fort Worth Saddle Co saddles in stock to help you find what you need and get it at a great value.
COUPONS, DISCOUNT CODES, & PRICE MATCHING
Horseman's Supply strives to always provide rock-bottom pricing, so we rarely issue discounts and coupon codes.
If we do issue legitimate sales, discounts, or coupons, these will be provided on our website, in our store, or on our social media pages only.
Any coupon codes acquired from coupon code websites other than our official pages are FAKE and will not be honored in-store or online at Horseman's Supply.
We will honor certain approved manufacturer's coupons in-store. Customer must provide the physical coupon. We will not honor manufacturer's coupons that have expired.
We will not honor another store's coupons. We do not offer price matching with other stores.
RETURNS POLICY
Please use our Return Form at the bottom of the page to contact us regarding product return questions.
New Fort Worth Saddle Co Saddles:
ON INTERNET SALES - Customer is responsible for paying return shipping on any saddles. Saddles bought on the net must be returned within TEN days of receipt in clean, unmarked, and unused condition. Any signs of wear may incur a restocking fee.
SADDLES PURCHASED IN STORE - The return period is FIVE days. Condition requirements are as shown above.
Used Saddles:
Used saddles are sold as-is, without warranty, and are non-refundable. This applies to purchases in store or online.
Bits and Winter Blankets:
Bits and winter blankets are non-returnable, except in the unlikely event of a manufacturing defect. If you feel that you have received a defective product, please contact our returns department via email or contact us by phone.
General Returns:
All items must be returned in original, unused condition with all original tags and packaging. Customer is responsible for all return shipping costs unless otherwise indicated.
If you need to return an item, please contact us using the form below with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.