Store Policies

SHIPPING

Orders usually ship in 24 hours. Most orders will be delivered by UPS in 3-5 business days. Smaller items may be shipped via USPS.

We can ship to most physical addresses in the US. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Offers for free shipping are only valid in the contiguous states. Parcels shipped to Hawaii, Alaska, or outside the United States will not be eligible for free shipping promotions.

We ship through FedEx and use Real Time quotes based on product weight, size, and your shipping location. The weight of any item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

For questions about RUSH or International Shipping, please CONTACT US.

We may be able to rush ship for an additional charge. Please allow extra shipping time when placing an order during the busy holiday season.

 

INTERNATIONAL SALES

All sales are to be conducted in US dollars. 

 

PRIVACY POLICY

Horseman's Supply values our customers and respects your privacy at all times. We collect personally identifiable information about you during your check out process through our online shopping cart and payment gateway. We may also automatically receive general information that is contained in our server log files such as your IP address and cookie information. In an effort to improve your shopping experience and to communicate with you about our products, services, and promotions, we may use some information, such as your email address, to contact you at a later date. We do not share your personal or financial information with 3rd party companies. You may request deletion of your email address from our files by contacting us.

 

SADDLE TREE LIFETIME LIMITED WARRANTY

Warranty applies to authentic Fort Worth Saddle Co. saddles only. Trees are guaranteed for the life of the original owner. When a saddle is under warranty, we will replace a broken tree for any reason, no questions. Tree must be confirmed broken by our saddlemaker to warrant replacement

Limit to one free replacement. Subsequent broken trees will incur a replacement fee. Customer will be given a replacement timeframe when the saddle is surrendered for repair. Saddles must be presented in our store in order to be repaired. Out-of-area customers will be responsible for any shipping costs.

To submit a warranty claim, please contact us via phone or email us at contact@horsemansupply.com. Please include the word WARRANTY in the subject of the email.

 

LAYAWAY

We accept layaway payments on saddles.

We require a down payment for all layaways for 20% of the listed price of the saddle. After the initial down payment, payments may be made at the customers' discretion, in whatever amount the customer desires. However, a 6 month lapse in payment will result in cancellation of the layaway, regardless of how many payments have been made. In the event that a lapse occurs, we will make an attempt to contact the customer using the provided information before the cancellation occurs.

Cancellation of a layaway, either voluntarily or due to nonpayment, will incur a restocking fee for 20% of the amount paid. The remainder will be returned to the customer. Customers may choose store credit or a refund.

We do not charge interest on layaway.

Saddles put on layaway will be removed from the sale floor and the online store for the duration of the active layaway. In the event of a cancellation, saddles will be put up for sale.

If you'd like to put a saddle on layaway, please contact us or call us at 817-596-0274.

 

RETURNS POLICY

Please use our Return Form at the bottom of the page to contact us regarding product return questions. 

Saddles:

Customer is responsible for paying return shipping on any saddles. Saddles must be returned within 14 days of receiving in clean, unmarked, and unused condition. Any signs of wear may incur a restocking fee.

Bits and Winter Blankets:

Bits and winter blankets are non-returnable, except in the unlikely event of a manufacturing defect. If you feel that you have received a defective product, please contact our returns department via email or contact us by phone.

Red River Bits may be returned at any time. You will be refunded 80% of the original purchase price.

General Returns:

All items must be returned in original, unused condition with all original tags and packaging. Customer is responsible for all return shipping costs unless otherwise indicated.

If you need to return an item, please contact us using the form below with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

RETURN FORM